Refund and Returns Policy - ClicknPlant Online Nursery Gauteng

ClicknPlant Returns & Refund Policy

At ClicknPlant, we want you to be completely satisfied with your purchase. We take pride in delivering healthy plants and quality gardening products. If for any reason you are not satisfied, our Returns & Refund Policy outlines your rights and how we can assist you.

1. Eligibility for Returns & Refunds

We accept returns and refund requests under the following conditions:

Damaged or incorrect items: If your order arrives damaged, defective, or not as described.
Poor plant condition on arrival: If plants arrive unhealthy or not as advertised.
Incorrect product sent: If you received the wrong item.

Please note: Due to the perishable nature of plants, we cannot accept returns for change of mind or incorrect plant selection once delivered in good condition.

2. Reporting a Problem

To request a return, refund, or replacement, please contact us within 24 hours of receiving your order.

Email: info@clicknplantgp.co.za
WhatsApp: 0836396439
Include your order number, clear photos of the item, and a short description of the issue.

3. Return Process

If your return is approved:

We will provide return instructions.
The item must be returned in its original packaging (where applicable).
Returns must be shipped within 3 business days after approval.

4. Refunds

Refunds will be processed within 7 working days of receiving and inspecting the returned item.
Refunds will be made via the same payment method used for the purchase.
In the case of damaged or incorrect products, we cover the return shipping cost.

5. Plants & Live Goods

Live plants are non-returnable unless they arrive damaged, diseased, or significantly different from their description.
We carefully package plants to ensure safe delivery, but they may require a short adjustment period after shipping.

6. Order Cancellations

Orders can be cancelled within 12 hours of purchase for a full refund.
After this time, cancellations are not guaranteed, especially for orders already packed or shipped.